Stupidity Exposed!

I’ve been trying to report a phishing site to the ISP that owns the IP address of the hosting server:

http://97-88-142-32.dhcp.fdul.wi.charter.com:83/www.irs.gov/portal/0,,id=96596,00.html

Clearly, the server is on a Charter Communications IP address, yet when I send the link to the suggested email address (abuse@charter.net), I constantly get the following response:

This email address is for reporting incidents of abuse coming from IP addresses registered to Charter Communications.  Abuse from IP addresses not registered to Charter Communications should be directed to the registered owners of the IP address in question. 

The following link should be of assistance in locating the organization responsible for the IP address: 

    http://www.arin.net/whois 

Thank you, 

Charter High-Speed Internet Security Team

This has been happening (and the phishing site is STILL UP) for almost 2 days now.  They are obviously employing a mail scanner to parse the complaint.  I don’t know if they’re simply looking for email headers in the body of my email and rejecting all other complaints?!  I tried using their “Chat Now” support service and chatted with someone for a while.  They said to email the Abuse Department.  I told them I had done that several times, only to get the same rejection response each time.  Then they said they couldn’t help me, so I should call the toll free support number.  I had to wonder what they were there for if they can’t help the customers who contact them??  What a joke!!