These people make me laugh! I don’t have time to go into WHY I was trying to contact XO Communication’s support people – it’s a whole nother story. What gets me is how their support web page touts “Your Opinion Matters!” and offers a link so you can send them your “opinion”.
I was at this web page:
The page proudly boasts this:
Yet, the link for “Customer Feedback Form” doesn’t work! Why?? Well, here’s the HTML for that part of the page:
Hmmm… I don’t think my name server is going to be able to resolve the hostname “ektronxostaging”!! I guess customers’ opinions don’t matter that much after all??
To be fair, when I finally got through to a live person (THE SECOND TIME), she was knowledgeable and helpful! I should have gotten her name!!